IT Support Services

Onsite Support
Full Onsite Support
Remote Desktop Support
Ad-Hoc Support Services

Onsite Support

With our Onsite support package you’ll have a team of problem solvers just a phone call away. Whatever the problem, give us a call.

Full Onsite Support

Our support services are all based on time.  Time is the biggest and most costly factor in computer maintenance and support services.  This is why it has become a trend to throw faulty equipment away rather than repair it.

This is a very popular and simple solution.  In a nutshell, you purchase a block of time and use it up!  We even guarantee to attend to your issue within 8 working hours of you reporting it.

You can use this time for anything you like, including general housekeeping and we will work with your third party vendors.

You have access to our engineers over the phone, via remote desktop and in person at your premises.  So really, you have your own I.T dept for a fraction of the cost and none of the headaches of employing someone to look after you system.

You will be given a logon to our helpdesk portal enabling you to keep track of exactly what’s going on.

Main advantages of this support service are :-

* No minimum call out charge
* Your own I.T dept at the end of the phone.
* Easily budgeted.
* Includes remote desktop support.
* Access to our Helpdesk Web Portal.
* 8 working hour service level agreement.

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Remote Desktop Support

A virtual Engineer for your virtual world.  Pick up the phone and our engineers will be able to take control of your machine in seconds. Then show the engineer what’s wrong and fix it before you very eyes.

Another popular way forward is remote desktop.  This is where we gain access remotely to your system from our helpdesk. We solve problems with you by taking control of your computer and showing you how it’s done.

As with our Onsite Support package, this is a time based service.  Time is the biggest and most costly factor in computer maintenance and support services.

In a nutshell, you purchase a block of time and use it up!

You can use this time for anything you like, including general housekeeping and we will work with your third party vendors.

Main advantages of this support service are :-

* Your own I.T dept at the end of the phone.
* Easily budgeted.
* Includes remote desktop support.
* Access to our Helpdesk Web Portal.
* 8 working hour service level agreement.

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Ad-Hoc Support Services           

You can of course ask for help with no official support agreement and we will help you on an ad-hoc basis.  If you would like our help, give us a call on 08704 430114 and one of our engineers will put you in the picture.

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Helpdesk Portal

Remote Support

Main advantages of this support service are:

• No minimum call out charge
• Your own I.T.dept at the end of the phone.
• Easily budgeted.
• Includes remote desktop support.
• Access to our Helpdesk Web Portal.
• 8 working hour service level agreement.